Customer Relationship Management (CRM)

DeSL’s CRM solution is a totally integrated solution for  managing prospects, customers & sales teams but in addition also handles the entire sales order processing cycle, from sales order quotation right through to invoice creation.

The solution is 100% collaborative with your customers to enable them to access whatever information you wish them to, delivers effective tools for your sales teams to maximize selling time, minimize administrative time and enables the effective utilization of inventory.

If you are a retailer you can deploy a truly customer centric POS experience where you can maximize sales potential via cross selling or up selling etc.

The system addresses the following key areas:

Customer definition – multiple types, prospects, branches, hierarchies, contacts, email addresses, delivery addresses, notes, documents, activity management.

Sales Force Definition & Management – field sales teams, telesales, call management, remote order entry, sales hierarchies, targets and analysis.

Retail POS & Till Management - customisable store selling experience, available stock, store transfers, cross selling, up selling

Campaign Management – automated email generation, user defined email content, campaign lists, prospect analysis, activity management, call generation.

Call Management – sales, telesales, automated call scheduling, recurring calls, order entry, message/notes management, calls analysis.

Sales Quotations – new or existing customers, margin analysis, user defined cost elements, automated order creation.

Contracts Management – coloured/uncoloured quantities, intake plans, linked to call off’s.

Customer ‘self service’ – on-line account update, quotation acceptance, order entry, catalogue access, order status enquiries, document upload, call scheduling, order confirmations.

Sales Order Entry – multiple order types, contract orders, call offs, forward orders, EDI orders, XML orders, available to sell, available to promise, back to back orders, reservations, direct deliveries, delivery windows, on-line credit checking, automated confirmations, advanced pricing and discounts, multi-currency.

Allocations – on-line allocation, batch, simulations, manual, back orders, order/order line percentages.

Customer Returns - on-line request for return, real time approval/rejection, returns analysis, credit note generation.